Infoview https://infoview.com.au/ Australia's Leading Independent Technology Expense Management Provider Wed, 13 Apr 2022 01:54:22 +0000 en-AU hourly 1 https://wordpress.org/?v=6.8.3 https://infoview.com.au/wp-content/uploads/2019/12/cropped-2019_07_30_LinkedinIconReDesign_v7-2-32x32.png Infoview https://infoview.com.au/ 32 32 ‘The Garden Shed’ of Expense Management https://infoview.com.au/the-garden-shed-of-expense-management/?utm_source=rss&utm_medium=rss&utm_campaign=the-garden-shed-of-expense-management Wed, 13 Apr 2022 01:37:24 +0000 https://infoview.com.au/?p=5757 Mary Finnimore, Infoview's CEO, reveals why effective inventory management involves more than the occasional 'spring clean'

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‘The Garden Shed’ of Expense Management

Mary Finnimore, Infoview’s CEO, reveals why effective inventory management involves more than the occasional ‘spring clean’

Image by @tombyrom via Unsplash, used under Unsplash License

Over my years in Technology Expense Management, I’ve heard every excuse from business leaders for not upgrading their inventory management solution. They always lack the need, desire, or time to bother with implementing an automated system – after all, the spreadsheets work ‘just fine’.

I’ve always found these reasons to be strikingly similar to excuses for not doing work around the house, which led me to a realisation:

Many businesses treat Expense Management like their derelict garden shed

A tin box that, sure – does the job, but is dark, untidy, and has a few rusted nails protruding out of the walls. And just like Expense Management, the excuses to avoid refurbishing remain the same.

Why fix what’s not broken?
The spreadsheets that many businesses use lack the visibility and control of an automated system, and also pose a potential a risk to the business as a whole. Just like a dark shed, the lack of visibility in spreadsheets can make inventory management challenging, which can create security risks. Additionally, the labour required to control spreadsheets leaves room for human error, as well as resulting in increased administrative overhead. As opposed to struggling to navigate the mess of your shed, automated systems do the heavy lifting for you and identify the patterns and trends hidden in the data.

I’ll just fix it later
It is commonly believed that implementing technology expense management processes can be delayed without consequence. However, by delaying implementation, the shed’s condition only worsens, and the work required to fix it increases. Furthermore, it only prolongs the time a business can be scratched by a rusty nail and pay for services not in use, or worse still, pay more than the contracted rate.

It’s too much effort
Like home-improvement, the idea of building a technology inventory for your company sounds onerous at first. Particularly if you think it means physically inspecting every billing point on your books. Thankfully, however, this process has been simplified by many Technology Expense Management providers through analysing the carrier billing data to account for inventories. In this way providers operate as a contracted tradesman, working to build a shed that is safe, well-organised, and tailored to your needs.

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How Infoview Saved A Leading Healthcare Company Thousands https://infoview.com.au/healthcare-company/?utm_source=rss&utm_medium=rss&utm_campaign=healthcare-company https://infoview.com.au/healthcare-company/#respond Mon, 26 Jul 2021 06:44:19 +0000 https://infoview.com.au/wpstaging/?p=4333 Find out how Oneview and Infoview's expert analysts saved a large Healthcare company 87k in a single dispute.

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How Infoview Saved A Leading Healthcare Company Thousands

The Client

Operating over 15 day hospitals and 2,185 pathology sites across Australia, this large Healthcare company administers and processes thousands of COVID-19 tests daily – making them a key player in our nation’s effort to control the virus’ spread. It has been an Infoview client since 2009.
To ensure that crucial test results are shared with clients as quickly as possible, the Healthcare company employs an automated text message system. This system has the capacity to distribute 200,000+ text messages monthly.

Between January and April 2021, the Healthcare company continued to send out messages via the automated system. But, when it was invoiced for that period, costs had ballooned out to 3X its typical monthly rate. Something wasn’t adding up.

The Healthcare company turned to Infoview to examine their billing data, and immediately Infoview’s analysts discovered that the company was being significantly overcharged.

The Situation

The Solution

Using Oneview’s managed disputes solution, the Infoview team assisted the Healthcare company in raising this billing error with their vendor. From there, the dispute was tracked and, once credited, reconciled to the invoice.

The result?

$ 0

Inaccurate service provider over-charges saved.

And that's just one dispute.

Want to discover how much your business could save?

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How to Stop Bill Shock and Revenue Leakage Now https://infoview.com.au/how-to-stop-bill-shock-and-revenue-leakage-now/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-stop-bill-shock-and-revenue-leakage-now https://infoview.com.au/how-to-stop-bill-shock-and-revenue-leakage-now/#respond Thu, 22 Oct 2020 03:43:47 +0000 https://infoview.com.au/wpstaging/?p=1751 Why your business should focus its TEMs strategy where its Telecom Dollars are spent

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How to Stop Bill Shock and Revenue Leakage Now

Why your business should focus its TEMs strategy where its Technology Dollars are spent

Image by @tombyrom via Unsplash, used under Unsplash License

More than 90% of technology billing contains errors or issues of some kind. These errors can range from a handful of cents to tens of thousands of dollars, and may go unnoticed for many months.

Despite this, many businesses still believe they identify and correct these errors on their own. All without any telecom knowledge, processes or systems in place.

In truth, unless a re-rate of every single line item, call and service equipment charge is completed it’s impossible to be sure that a business’s billing information is correct.

Yet, it is still commonplace to hear of clients and vendors that are unhappy with the amount of time spent resolving billing issues every month.

It’s just not productive for anyone! And that’s where Infoview can step in.

Having been trusted by Enterprise and Government clients since 1995, our ability to identify, estimate and validate billing errors for our clients – irrespective of vendor or technology – is part of our core business.

While our SaaS TEM solution, Oneview, produces dispute reports and outputs, disputes capability is complimented by our Servicedesk offering – which has built in workflows to submit, send, track and report on lodged disputes. This process ensures that expenses are valid, services are optimised, disputes are tracked, and savings are identified and reported.

The following diagram provides an overview of the typical dispute process, regardless of the delineation of Infoview or client roles…

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Compelling return on investment for multinational travel group https://infoview.com.au/travel-group/?utm_source=rss&utm_medium=rss&utm_campaign=travel-group https://infoview.com.au/travel-group/#respond Mon, 22 Jun 2020 23:53:11 +0000 https://infoview.com.au/wpstaging/?p=787 Flight Centre Travel Group formed a strategic partnership with Infoview to implement multi-vendor telecommunications expense management technology that gave the travel giant a return on investment in excess of 500%.

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Compelling return on investment for multinational travel group

Flight Centre Travel Group formed a strategic partnership with Infoview to implement multi-vendor telecommunications expense management technology that gave the travel giant a return on investment in excess of 500%.

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A Surge in Savings for Leading Energy Supplier https://infoview.com.au/energy-supplier/?utm_source=rss&utm_medium=rss&utm_campaign=energy-supplier https://infoview.com.au/energy-supplier/#respond Mon, 22 Jun 2020 10:11:14 +0000 https://infoview.com.au/wpstaging/?p=774 Infoview empowered one of Australia’s largest electricity distributors, Ausgrid, with a data-driven solution that uncovered annual savings in excess of half a million dollars.

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A Surge in Savings for Leading Energy Supplier

Infoview empowered one of Australia’s largest electricity distributors, Ausgrid, with a data-driven solution that uncovered annual savings in excess of half a million dollars.

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Multi-million dollar saving for world-leading transport business https://infoview.com.au/transport-business/?utm_source=rss&utm_medium=rss&utm_campaign=transport-business https://infoview.com.au/transport-business/#respond Mon, 22 Jun 2020 08:54:26 +0000 https://infoview.com.au/wpstaging/?p=753 Infoview empowered Australia’s largest rail freight operator, Aurizon, with data driven solutions relating to its telecoms inventory and expenses that resulted in a saving of more than $10 million a year.

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Multi-million dollar saving for world-leading transport business

Infoview empowered Australia’s largest rail freight operator, Aurizon, with data driven solutions relating to its telecoms inventory and expenses that resulted in a saving of more than $10 million a year.

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